Can't find your files?
Type the email address you used to pay. We will send your download link to it again, straight away.
Sent. If that address has an order with us, the email is on its way. It comes from hello@mail.thefamilyfolder.com with the subject "Your Family Folder files are ready".
Give it two minutes, and please check your Junk or Spam folder too.
Still nothing? Write to contact@thefamilyfolder.com from the address you paid with, and a real person will send them.
Your files were sent the moment you paid, from hello@mail.thefamilyfolder.com. Adding that address to your contacts helps the next emails arrive in your inbox.